Privacy Policy

1. Introduction

VoyGeo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Provider Platform service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, phone number, business name, and password
• Business Profile: Business description, service offerings, pricing, availability, photos, and other content you upload
• Payment Information: Bank account details and tax identification information (processed and stored by Stripe, our payment processor)
• Communications: Messages, inquiries, and other communications with customers or our support team
• Verification Information: Business licenses, certifications, insurance documents, and identity verification documents

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages viewed, features used, time spent on pages, links clicked, search queries
• Performance Data: Response times, booking acceptance rates, cancellation rates, customer ratings and reviews
• Location Information: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from third parties, such as payment processors (Stripe), identity verification services, and publicly available sources used to verify your business information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Service: Create and manage your account, process bookings and payments, facilitate communications
• Improve the Service: Analyze usage patterns, develop new features, enhance user experience
• Customer Support: Respond to your inquiries, resolve disputes, provide technical assistance
• Safety and Security: Verify identity, detect and prevent fraud, enforce our Terms of Service
• Communications: Send transactional messages, service updates, promotional materials (with your consent)
• Legal Compliance: Comply with legal obligations, respond to lawful requests
• Analytics: Generate aggregated, anonymized analytics about platform usage and performance

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Customers

Your business profile, service listings, photos, pricing, availability, and reviews are visible to VoyGeo users searching for services. When a customer books your service, they receive contact information necessary to complete the transaction.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe (for payment processing and payouts)
• Cloud Hosting: Infrastructure providers that host our Service
• Analytics: Services that help us understand platform usage
• Communication: Email and SMS service providers
• Verification: Identity and business verification services

4.3 For Legal Reasons

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, safety, or property, or that of our users or the public.

4.4 Business Transfers

If VoyGeo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

We use essential cookies and similar tracking technologies to operate our Service effectively. These technologies help us:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use the Service
• Improve Service performance and user experience

We do not use tracking cookies for advertising or sell your data to third parties. We only collect what is necessary to provide and improve the Service.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to:

• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain service security
• Improve the Service through aggregated analytics

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or legitimate business purposes.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at contact@voygeo.com. We will respond to your request within a reasonable timeframe as required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we take steps to ensure that your information receives an adequate level of protection through appropriate safeguards, such as standard contractual clauses.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at contact@voygeo.com with "California Privacy Rights" in the subject line.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page with an updated "Last updated" date
• Sending you an email notification
• Providing notice through the Service

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by VoyGeo. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: